Effective April 1, 2011
We welcome you as
a customer of Tahlequah Public Works Authority and
Northeast Oklahoma Public Facilities Authority and
would like to acquaint you with some of the polices
and procedures of our utility departments.
These polices and procedures have been approved by
the Board of Trustees to assure the lowest utility
rates possible to all of our customers.
Office hours for Tahlequah Public Works Authority
and Northeast Oklahoma Public Facilities Authority
Monday-Friday 8:00am to 4:00pm with the exception of
Emergency Services: (918) 456-3591 - After 5:00pm or
weekends and holidays
2. Utility bills
are mailed each month and are payable on or before
the due date of the following month.
3. Failure to
receive a utility bill through the mail, is not a
valid reason for nonpayment. If you have not
received your utility bill, by the due date, please
contact the utility department at 101 North College
Avenue or call 456-2564 for a duplicate copy.
4. Accounts not
paid by the due date are assessed a 5% surcharge and
are subject to immediate disconnection of service.
5. If services
are disconnected for nonpayment, the following
re-connection charges are applicable:
● There will be NO Same-Day reconnects or after normal business hours.
● There will be a $50.00 charge for each
service reconnected during normal working hours, as
well as an additional $50.00 gas and/or electric
deposit, and/or a $10.00 water deposit.
● Employees in the field are prohibited to accept
payment for utility bills.
● Night Depository is located on the South side of
the utility building.
● If there is evidence of tampering, there will be
an additional $70.00 charge to cover the cost of service and equipment.
6. On all new
accounts a charge of $12.00 will be added for each
trip made to connect one or all services. The
connect charge increases to $50.00 for each utility
on weekends, after hours or on holidays.
7. A $25.00
service charge is required for all returned checks.
Meter deposits can only be made by the person in
whose name the account will be held. Identification is
9. All Work
orders given to this office pertaining to any
transaction of a customers' account, must be given
by the account holder ONLY and a work order signed
confirming the transaction. Identification is
can be made to the account holder ONLY.
Identification is required.